Receipts still come via and old email

[rosivaldofa]

Plan

Premium

Country

Brazil

My Question or Issue

My profile shows an email address (which is ok, it is my main email), but my receipts still come via an old email which I must get rid of. How can I change that?

Thanks in advance,

Rosivaldo.

[Bittencourt]

Hi @rosivaldofa, thanks for writing!

Do you know you can check all your receipts clicking on this link?

https://www.spotify.com/account/subscription/receipt/

And just to be sure, do you or did you have another Spotify account registered using the email you want to get rid of? 

[rosivaldofa]

Hi @Bittencourt, thanks for replying.

Yes, I know the link you have referred to. But when my old e-mail get cancelled, I will not get the receipts via e-mail anymore.
My Spotify account was created via Facebook, which used my old e-mail. Since then, I changed my e-mail field on Facebook and on Spotify, but I still receive the receipts, that are sent by Ebanx, by the way, via my old e-mail.

[Bittencourt · Accepted solution]

Hey @rosivaldofa,

When we subscribe using Ebanx, we need to add an email address to receive Ebanx notifications, but this doesn't need to be the email they registered on our Spotify account. In this case, it's possible that you added the old email address there. 

Can you please reach out to Ebanx directly so they can give you a hand with changing this info? If Ebanx can't help you with that, I suggest that you cancel your subscription so your account will revert to the free service. Then you can subscribe again using the email you want in the payment checkout page so all new notifications for the new subscription are sent to the new email.

Let me know how it goes!

[maiconjoel]

Hey guys,

I'm facing the same problem. In my case, EBANX is sending the receipt to my work account. I tried to contact EBANX support, but they said they use the email provided by Spotify during payment and asked to look for Spotify to fix it.

[Bittencourt]

Hi @maiconjoel,

In this case I also suggest that you cancel your subscription so your account will revert to the free service. Then you can subscribe again using the email you want in the payment checkout page so all new notifications for the new subscription are sent to the new email.

Let me know how it goes!