Announcements

Recognition for Premium membership

Recognition for Premium membership

Passion7

Plan

Premium Duo

Country

Germany

Device

iPhone 6s (Premium membership is working on Windows PC)

Operating System

iOS 12.2

My Question or Issue

Hi there,

 

I am using Premium Duo membership.

With the first ID, normally I am logging-in from my PC.

When I switched to my iPhone with the same ID, it is recognized as a Free membership, even I logged-out from the PC.

 

I re-installed Sportify App from iPhone and install again but the result is same.

 

Would you kindly give me a hint to solve this problem?

 

Best regards,

 

Reply
1 Reply

Billy-J

Hey @Passion7, thanks for reaching out to the Community!

Could you let me know what your subscription status says here? If it says Free, follow these steps and attach a screenshot of your Receipts page. Make sure to hide sensitive information when you’re posting to the Community.

If it says Premium, try logging out > restart the device > log back in in the Spotify app, and let me know if you’re able to use your Premium features, such as no ads, unlimited skips.

You can also follow the steps provided in this support article and let me know if they make a difference.

Let me know how this goes!

Billy-JSpotify Star
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