Recover deleted playlists not working

[user-removed]

Plan

Premium

Country UK

Device

iPhone 7 Plus Mac OS X

Operating System

iOS 11.4.1

My Question or Issue

I have been trying to use the Recover Playlists services on my account and I keep getting errors.  Sometimes it's the errors below, sometimes its bad gateway error.   

'We had an error retrieving your deleted playlist. Please try again later.'

Any suggestions what the problem is and how it can be resolved? 

Thanks

[Billy-J]

Hey @user-removed!

Please go ahead and try these steps: 

1. Do a soft reset (restart the device, power off then power back on
2. If that didn’t work, log out, then log back in.

Let me know how this goes 🙂 Have a good day!

[user-removed]

That doesn't work.

I went to https://www.spotify.com/uk/account/recover-playlists/ and below is the error message I get. 

Can anyone else navigate to this site? 

[Billy-J]

@user-removed,

Thanks for that image. When I log in to my account, everything works fine. Unfortunately, I don’t have access to anyones personal account. 

In this case, please go ahead and try another browser, and use that same link. If using Chrome, try incognito mode. 

Let me know how this goes 🙂

[user-removed]

Still get the same error regardless of browser. 

I can login to my account fine from a browser, it's this site I cannot access https://www.spotify.com/uk/account/recover-playlists/

I occasionally get this other error message, see attached

Is there any other way to recover deleted playlists? 

[Billy-J]

@user-removed,

Thanks for the image, and sorry if that didn’t work. Please go ahead and try another device or network. 

Let me know how this goes:)

[user-removed]

Tried multiple devices and networks and still no joy.

[Billy-J]

@user-removed,

Thanks for trying that 🙂 Since the error is showing regardless, I would go ahead and contact Spotify Support. You can fill out the contact form, here. They’ll be able to assist you further 🙂

I am so sorry for any frustration, and best of luck! Have an awesome day 🙂

Cheers.

[user-removed · Accepted solution]

Contacted online support and they were able to recover my playlists.

still don’t understand why the recently deleted files link did not work.

Thsmks for your help!

[Billy-J]

@user-removed,

Awesome 🙂 Glad I helped, Have a good day!