Spotify Community

theZHAN · ‎2015-02-18

So after a month of a free trial, I unsubscribed from Premium so that I wouldn't have to pay for the next month. I guess something didn't go through with the unsubscription and I was still charged. I would like a refund, and I can not get in contact with anyone who can help me. Please help me out.

Taylor · ‎2015-02-18

Hi, and welcome to the community!

I suggest you submit an online contact form; and someone at Spotify can look into it for you.

If you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.

Anthony 🙂

This post was by Taylor - I do not work for Spotify!
If this solved your issue - Mark it as a solution! If you like my post - Please add Kudos!
|| Spotify Profile - Taylor | Feel free to PM me - Here ||

theZHAN · ‎2015-02-19

I already did this and they did not help me.

MattSuda · ‎2015-02-19

How long has it been since you contact support? They usually take 24-48 hours to reply.

If they still haven't replied after 48 hours, post back here and let me know the case number. If you don't have a case number, just say that you don't have one. I can then ask support to reply to you.

MattSudaSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

Spotify Community

Refund Needed

Refund Needed

Suggested posts

Let's introduce ourselves!