Refund Payment

[fabrollo]

Hi,

I don't want to use Spotify Premium anymore,

but i've forgot to decline my subscription yesterday, that was the day of the monthly payment,

can i have my money back and cancel subscription now? 

Thank you so much,

Fabrizio

[MichaelW · Accepted solution]

Hi there,
Welcome at the Spotify Community!

I'd suggest you to get in touch with Spotify. They can cancel your subscription. I can't promise anything about a refund.

You may get in touch with Spotify via their Twitter page (@SpotifyCares), or by following this link to send an e-mail.
If you send an e-mail, please check your inbox (and spam box) to check for their automatic reply. Once you get it, please reply to it immediatly (even if it's from an no-reply e-mail addres) to make sure an Spotify employee will get back to you as soon as possible.

Spotify aims to reply within 24 hours.

[MattSuda · Accepted solution]

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

[fabrollo]

Ok, i've sent an email with the right form. I'll wait an answer !!

Thank you!!