Refund and Return to old plan after Account was Hacked

[workbenchdonkey]

My Spotify account was hacked earlier this week. The hackers upgraded my plan to premium family and added additional users. Luckily, Spotify noticed this and reset my password due to the suspicious activity. 

I am hoping to get a refund for the addition $5 that I have incurred due to the hack, and also return to my previous plan (Premium w/ Hulu).  The latter being the most important since it doesn’t seem like this is something that I can do myself.

Who can I reach that can help me with these requests?

[Billy-J]

Hey @workbenchdonkey, thanks for reaching out to the Community!

I’m sorry to hear about this! In this case, I’d recommend checking out this support article for the next steps to take. If you need further help, you can get in touch with Customer Support at the bottom of the article.

To prevent this from happening in the future, there are many measures you can take to protect your account, such as resetting your password every few months, and not using passwords you have used on other sites. There is also a great guide here for some more measures on protecting your account.

If you see an email from Spotify, and can’t tell if it’s legit, use this checklist. Of course, Spotify makes sure that all user records and platforms are completely secure around the clock.

I hope this helps.