Register for Premium Family under wrong name and email!

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Register for Premium Family under wrong name and email!

Lou21
Casual Listener

Paid for premium family $17.99 then realised the account is registered under my daughters friends account by mistake and not ours. Immediately clicked to cancel it and hoping no more money is withdrawn. Want to have the premium family account under my name and registered email but can’t contact Spotify to rectify the situation. Can someone advise please. Thanks

2 Replies

Re: Register for Premium Family under wrong name and email!

SergioDavid
Roadie

Hey @Lou21, welcome to the Community!

 

We suggest you reach out to our team via Twitter or Facebook about this issue. They'll be able to take a look at the accounts to see what's going on.

 

We hope that helps.

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Re: Register for Premium Family under wrong name and email!

Lou21
Casual Listener
Thank you I will
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