Registered for 3 month $0.99 premium trial and being charged full price!

[PJ_Soul]

I just went to sign up for the 3 month trial where you pay $0.99/month, and the next thing I know I've got a message saying that the full $9.99 charge starts now! I'm definitely not ready for that - I really am still trying to decide if I want to subscribe permanently. Where is the 3 month trial deal I was promised?? How do I fix this? There seems to be NO way to actually contact Spotfy (which = very bad customer service). Anyone have any suggestions? Thank you!

[Oreste]

Hey PJ_Soul!

Welcome to the Spotify Community, we're all here to help each other.

No worries, our Accounts team can lend you a hand with this. You can get in touch with them from any of our social media help sites: @SpotifyCares and SpotifyCares, just send them a private message with your account's email address and username. You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again 🙂

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