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Reinstalled Spotify --> No premium on computer but still premium on phone

Reinstalled Spotify --> No premium on computer but still premium on phone

Community, 

Today I was forced to reinstall spotify after getting the same error repeatedly. 

After logging in I noticed my account was no longer being acknowledged as a Premium Account. It still works fine on my telephone and I'm using the same codes to log in. 

 

Also, my account no longer seems to be linked to my email as I tried changing my password, but it now says that there's no account connected to said emailadress.

 

Thanks in advance, Joost

Reply
1 Reply

Hi, @joostbox!

 

Welcome to the Spotify Community.

 

Let's try to figure this out. Can you follow these steps for us?

 

  • Check your subscription page. Your status should be Premium.
  • If you're on Premium, try signing out and back into the app.
  • If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Don't hesitate to drop us a message if you need extra help. 

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