Remove Spotify from a deactivated Facebook Account.

[rewdboy678]

Can somebody from Spotify help me with this? I created a new Spotify account forgetting I had a Spotify Premium account on a deactivated Facebook. I cannot recover the Facebook to cancel the subscription or transfer it to my new Spotify account.

[Sophia]

Hey @rewdboy678!

Thanks for reaching out the Spotify community. We'll be happy to help. 

In this case, we'd recommend getting in touch with our accounts team. They'll be able to help you out. 

Contact form: https://support.spotify.com/contact-spotify-support/?contact

Facebook: https://www.facebook.com/SpotifyCares/

Twitter: https://twitter.com/spotifycares/

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

Let us know if you have any questions 🙂

Sophia,