Removed facebook permission and lost premium

[user-removed]

I removed by mistake facebooks permission for spotify.

I was logged out. Logged back in, re-accepted spotify on facebook but did not recover my premium access.

How can I get it back?

Thanks.

[Peter__]

Hey! Welcome to the community 🙂

You will need to get in touch with the customer services team directly using the online contact form and they will be able to assist you get back to your account. Unfortuantely when you remove the Spotify app from your Facebook, it has the effect of breaking the login connection between your Facebook and your Spotify account.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

[user-removed]

Hi and thanks for your answer.

I sent a mail already 2 days ago but have no answer and those commercials are annoying !

Thanks.

[Peter__]

Did you reply to the automated email? If so, can you let us know your 8 digit case number and we can get it chased up for you?

[Phileas_2]

Someone from the support answered and fixed the problem. Thanks again.

[Peter__]

Awesome! 🙂