Removed from family account

[tomassb]

Plan

Premium

Country

 Portugal

Device

android

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

 I have a family account, and i invited the 5 people who lived with me to join the plan. after 3 weeks of normal fucntioning i received an email which said that spotify wasnt able to verify the adress, and my housemates were removed from the plan. I dont understad why this happened, as they have the same adress as me listed. 

Help please?

Best regards,

Tomás Branca

[JulianA_Bogota]

Hey @tomassb, thanks for writing!

According to what you're letting us know, it's possible that your family members didn't reply to the verification email that was sent to them, which reverted their accounts to Free. In this case, our best recommendation would be to take a look at the "The invite isn’t working" section of the Premium for Family page that you'll find on our Support site.

We hope this helps. Have an awesome day 🙂

[xkn_5o4z-tcpp]

The same thing happend to me and this worked. Thanks!

[Alfredo]

Hey @xkn_5o4z-tcpp.

We're glad to hear the Family plan is up and running for you.

Feel free to open a new thread if anything else comes up.

Cheers!