Renewed Premium but doesn't work - playlists empty in Iphone & commercials?

[user-removed]

Hi,

My premium subscription ended by mistake due to new payment details. I renewed it, with occuring subscription plus also received 1 monty for free. 😃

However, my playlists on my IPhone show as 0 tracks and when I click on the playlist, they songs seem to be there but show as they are "offline". Tried to re-open Spotify but didn't work.

Also, my Spotify desktop seem to still be on "free" account as I receive commercials...

What should I do?

Kind regards

Pernilla

[Peter__]

I would try a clean reinstallation of the app and see if that makes any difference? 

Peter

[pernilla_k]

Hi,

I understood that my payment had been somehow logged to another user-id - a random number. Unfortunately, I paid again to correct this but realized too late that I will now pay twice for premium... Would anyone know how to correct this?

[Peter__]

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@pernilla_k wrote:

Hi,

I understood that my payment had been somehow logged to another user-id - a random number. Unfortunately, I paid again to correct this but realized too late that I will now pay twice for premium... Would anyone know how to correct this?

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Left a link for you to get in touch with customer services here 😉 

They will be able to get that sorted out for you!

Peter