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Renewed Premium but doesn't work - playlists empty in Iphone & commercials?

Renewed Premium but doesn't work - playlists empty in Iphone & commercials?

Hi,

 

My premium subscription ended by mistake due to new payment details. I renewed it, with occuring subscription plus also received 1 monty for free. 😃

 

However, my playlists on my IPhone show as 0 tracks and when I click on the playlist, they songs seem to be there but show as they are "offline". Tried to re-open Spotify but didn't work.

 

Also, my Spotify desktop seem to still be on "free" account as I receive commercials...

 

What should I do?

 

Kind regards

Pernilla

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Reply
3 Replies

I would try a clean reinstallation of the app and see if that makes any difference? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Hi,

 

I understood that my payment had been somehow logged to another user-id - a random number. Unfortunately, I paid again to correct this but realized too late that I will now pay twice for premium... Would anyone know how to correct this?

 


@pernilla_k wrote:

Hi,

 

I understood that my payment had been somehow logged to another user-id - a random number. Unfortunately, I paid again to correct this but realized too late that I will now pay twice for premium... Would anyone know how to correct this?

 


Left a link for you to get in touch with customer services here 😉 

They will be able to get that sorted out for you!

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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