Renewing my subscription

[bkbgolf]

Hi, I'm having a problem renewing my subscription to Spotify premium. When I go to subscription and payment and press subscripe nothing happens. What is the problem and can you fix this problem for me?

Kind Regards

Bjorn

[castro826]

tengo el mismo problema... dice que tengo un rpoblema con mi tarjeta de credito, pero mi tarjeta esta vigente y ya lo he intentado con otras tarjeta que tengo y me dice siempre lo mismo

I have the same problem ... says I have a problem with my credit card , but my card is valid and I've tried other cards I have and always tells me the same

[Jordi]

Hi there and welcome to the community,

Is your subscription expired? Were you subscribed using a voucher, or by creditcard? If you use a creditcard, then your subscription will auto renew.

[castro826]

I have the same problem ... says I have a problem with my credit card , but my card is valid and I've tried other cards I have and always tells me the same

[bkbgolf]

My subscription has expired and it says my creditcard is declined. I have checked with my card issuer and they say there are no problems with my creditcard.

[Jordi]

Can you guys try following the steps mentioned in the FAQ? Let me know if they helped you or not.
https://support.spotify.com/is/problems/#!/article/problems-paying-for-spotify-by-card

[castro826]

the same problem @bkbgolf

[bkbgolf]

I've tried  but it does not work. Always the some problem.

[Jordi]

I have passed your issue to the staff. They will try to help you out. Keep an eye on this thread!

[castro826]

ok please... i have to say, my girlfriend have the same problem in this moment

[meahtenoha]

@bkbgolf it looks like you're already on the Premium subscription and good to go!

@castro826 Did you already go through all the points listed here?

https://support.spotify.com/is/problems/#!/article/problems-paying-for-spotify-by-card

Do you have another card you could try? Or through PayPal?