Reset Password email never received

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Reset Password email never received

user-removed
Not applicable

 

 

I closed down an email without realizing my Spotify account was linked to it and everything went fine for 3 days. Then I got logged out and realized what happened. I revived my old Gmail and it works just fine. Now when I try to use the reset password email, it says it sent but I never receive it.  However, when I try to make an account with the old email it says it's already taken, which leads me to believe the account is still there.  Why won't the email arrive in my inbox? I've checked promotions, spam, etc. It just isn't there. Please help, I've checked all the boards and now I'm just frustrated.

3 Replies

Re: Reset Password email never received

Rock Star 8
Rock Star 8

Hey there @user-removed,

thanks for posting on the community !

 

Please contact support through this form for the Spotify team to have a closer and quicker look on the issue you're having.

 

Hope this helps =)

OneByBooRock Star 8
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Re: Reset Password email never received

MediewalEdge
Casual Listener

Have you tried to press the RESEND EMAIL button?

Check the Spam/Junk email.

 

If none of these work, contact the Spotify Team.

1 person liked this

Re: Reset Password email never received

Rock Star 10
Rock Star 10
Hey there!

Did the suggestions above do the trick? If not, I'd recommend you check your Spam folder for any Spotify emails. You should also check your Spam filters and make sure Spotify emails are excluded.

Let me know how you get on!
Jose_MRock Star 10
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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