Resetting my password

[AnnaAmundsen]

I am getting Spotify again after a year but I forgot my password but When I enter my email to reset my password it says that my email not asociated with an account that is active

[jean3601]

Hey there @AnnaAmundsen!

This doesn't sound nice, I will escalate this to staff and I'll get back to you ASAP! 🙂 

[jean3601]

@AnnaAmundsen

I have spoken to Spotify staff, they recommend trying to enter other emails you, might have used to sign up to the account. If that doesn't work:

I suggest you contact Spotify support and they can then change that email for you 🙂

You can contact support on twitter @SpotifyCares  or Facebook or you can email Support here.

If you receive a No-Reply email that says to check out the FAQ or Community just reply to that email and Spotify support will contact you 🙂

Support takes 24-48 hours to reply to you if they have not replied to you by tomorrow you can ask me here and I will escalate the issue for you 🙂

I hope this helped solve your issue 🙂