Resetting password doesn't work!

[user-removed]

Need help to reset my password for my ordinary account. Tried severel times (about 15- 20 times including uninstalling, reinstalling, restarting computer, emailing your office, connecting through facebook etc - nothing works) and now I´ve stopped payment from that account and started this new one just to get in touch with you to get help.

Still want to reset my ordinary account because that´s where my play lists are so can I please get your help to get new password for that account - not this account.

I probably should not write the emailadress that I want you to sent info about resetting password to here, so could I please get some assistance in a private message?

[Sam]

Hey!

If you could email in here, we'll be able to get it all sorted.

[user-removed]

Thank you!

Email have now been sent, and am waiting for respons.

(got the same autorespond on his email as I got on the first contact form I sent - and this email says that I should look in FAQ and Community - it doesn´t say that anyone will get back to me)

[Sam]

Don't worry, it's come through. You should hear back shortly.

[pinkslime_ant13]

I have the same problem - Any tips?

[Joe]

@pinkslime_ant13 Could you please be a bit more specific.

[pinkslime_ant13]

have reset my password a few times but am not able to log in. logging into my account via the website works - not via the app though.

[pinkslime_ant13]

have reset my password a few times but am not able to log in. logging into my account via the website works - not via the app though.

[Peter__]

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@pinkslime_ant13 wrote:

have reset my password a few times but am not able to log in. logging into my account via the website works - not via the app though.

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What error message do you get from the app? 

Are you sure you are using the correct details? Its amazingly easy to accidentally have two accounts, one with a Spotify username and another via Facebook. 

Peter

[Peter__]

have reset my password a few times but am not able to log in. logging into my account via the website works - not via the app though.