Restart premium after family plan does not work

[PeterFranzoiII]

Hi! I switched from premium to a family subscription about two months ago. I wanted to switch back, but there was no easy way to do this. Therefore, I unsubscribed, and then tried to resubscribe to premium. However, whenever I try this and click 'start premium' (using a credit card), the page just keeps loading. I use the same credit card as before, and I am in the same country as I was before. It'd be great if anyone could help me.

[kbrooksc]

I recommend reaching out to Spotify Support. They can be reached through their Twitter Handle @SpotifyCares, Facebook Page Spotify Cares, or through the online contact form.

If you submit the contact form instead of the Twitter or Facebook Message, make sure to check your inbox and junk folder for an email from Spotify.

[PeterFranzoiII]

Thanks!

[kbrooksc]

No prob! Reach back out if you need anything else 🙂