Help Wizard

Step 1


Restarting my account abroad

Restarting my account abroad

I am a spotify premium account user, but I think my account was downgraded to free as my card was stolen and the debit details have obviously changed. A note now pops up my phone saying I can't use my account abroad after 14 days.


When I try to change the payment details now a message comes up saying spotify is not available in my current country (even though I am a uk resident and my account is based there.)


Please tell me how I can get my account back? I am travelling for another two months and can't even access the playlists stored on my phone?


Many Thanks,



2 Replies

Hi, and welcome to the community!

I suggest you submit an online contact form; and someone at Spotify can look into it for you.

If you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.


Anthony 🙂

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Thank you!


I will do just that...



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