Restarting my account abroad

[joshlehmann]

I am a spotify premium account user, but I think my account was downgraded to free as my card was stolen and the debit details have obviously changed. A note now pops up my phone saying I can't use my account abroad after 14 days.

When I try to change the payment details now a message comes up saying spotify is not available in my current country (even though I am a uk resident and my account is based there.)

Please tell me how I can get my account back? I am travelling for another two months and can't even access the playlists stored on my phone?

Many Thanks,

Joshlehmann

[Taylor]

Hi, and welcome to the community!

I suggest you submit an online contact form; and someone at Spotify can look into it for you.

If you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.

Anthony 🙂

[joshlehmann]

Thank you!

I will do just that...

Josh