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Restore account - email lost (no facebook)

Restore account - email lost (no facebook)

Plan

Premium Family

Country

Sweden

Device

Samsung Galaxy S7

Operating System

Android

 

My Question or Issue

I have a family premium account and my daughter is one of the family. She changed phone and now I can't log her in again and I don't know which email we used at the time when we created her account and it even seem that her user name is unknown, still she could use the account on her old phone until she logged out.

I can see her in my overview in the family premium account but her name there does not seem to match any username. Is there any way that I can restore her account?

Reply
1 Reply

Hey there @SteinnHaf2200

 

Thanks for searching for the answer you need here! 
 

In order to locate the login details for your daughter's Spotify account you'll first need to go through the steps in our help article on finding Spotify accounts. Make sure you follow all the steps listed so you can cover all possible scenarios. 

 

However, if you see your daughter's username in the family members list you can let her try logging in by using this username and trying different passwords she could remember - it's possible for a user to access their account via email address or username. 

 

Hope this helps. Let us know how it goes.   

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