Resubscribe to premium with Spotify/Facebook password loop

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Resubscribe to premium with Spotify/Facebook password loop

Ames79
Newbie

Hi - can you please correct this issue as I have used an alternative browser and updated payment details in my account settings. Appears to be codeing issue with the communication for authenticating payment via Facebook password - Very frustrating - will end up not paying and not using if can not find a solution

5 Replies

Re: Resubscribe to premium with Spotify/Facebook password loop

Taylor
Community Legend

Hi,

 

This sounds like an issue which was described in this topic, but it appears to have been fixed recently.

Does it work for you now?

 

Anthony :)

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Re: Resubscribe to premium with Spotify/Facebook password loop

dgreig-cl
Casual Listener

I have tried to pay several times, but the webpage re-loops. NOw my subscrition was cancelled!!!!!!!

Re: Resubscribe to premium with Spotify/Facebook password loop

Peter__
Community Legend
Do you have two step authentication or login approvals active on your Facebook account for security?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Resubscribe to premium with Spotify/Facebook password loop

dgreig-cl
Casual Listener

Nop. I enter directly in the webpage. The problem is the webpage. When I click "upgrade" the webpage just reloops.

Re: Resubscribe to premium with Spotify/Facebook password loop

Peter__
Community Legend
@dgreig-cl - Are you still having issues with this?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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