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Yesterday, I accidently removed the spotify app from my FB account. And it seems like I lost my premium account now. I made a second account through FB, and my old account now no longer has my name connected to it. My old account now has a username wich are just numbers now. When I try too log in with that username I get the error message that the account does not exist.
I've read about similar problems on the community, but those are all about 3 years ago and nothing posted there worked for me.
Please help me get my premium account back
I suggest you contact support so they can take a look at your account and help you with this:
https://www.spotify.com/about-us/contact/contact-spotify-support/
If you get an automated reply email, you need to reply back to it.
Support usually replies within 24-48 hours.
I already contacted the support 3 times in 2 languages and I didn't get any response.
@MattSuda wrote:
I suggest you contact support so they can take a look at your account and help you with this:
https://www.spotify.com/about-us/contact/contact-spotify-support/
If you get an automated reply email, you need to reply back to it.
Support usually replies within 24-48 hours.
I didn't received any sign that they got anything from me until yet
How long has it been since you contacted them?
The contact form doesn't send a confirmation email after you submit it.
Spotify usuallly replies within 24-48 hours.
I contacted the support around 3 days ago and I am quite desperate now, because I am paying for a service I can't use and that I can't cancel!!!
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