Robbed of my money

[mattgeffken]

I tried to sign up for spotify student account but was told that my student information couldnt be found and wouldnt let me continue and confirm my subscription. I then checked my bank account and saw that spotify charged me the 5 dollars anyway not once but twice. I went back to my spotify account and I still dont have premium features.......

[jean3601]

Hello @mattgeffken, Welcome to the community! 🙂

Here's what to try if you've upgraded to Premium but don't see it in the app.

• Check your subscription page. Your status should be Premium. 
• If you're on Premium, try signing out and back into the app. 
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

It's also possible you have a second account - one account with a Spotify username, the other created and linked to your Facebook profile. Try logging in with each to access your Premium.

I hope this helped! 🙂