I'm sure that Spotify would love to be able to help you with your subscription issue, however as your Premium was set up through Rogers, they're managing your subscription rather than Spotify. This means, they’ll be able to provide the best possible support for you, and they should be able to take a closer look at what's happening exactly.
I'm sorry that I can’t be of more help this time, but please feel free to post again if you need help with anything else.
MaximRock Star 24
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