SE ELIMINARON AUTOMÁTICAMENTE LOS MIEMBROS DE MI PLAN FAMILIAR

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SE ELIMINARON AUTOMÁTICAMENTE LOS MIEMBROS DE MI PLAN FAMILIAR

TeresaRodriguez
Newbie

El dia de hoy me cuenta las cuentas de mis familiares en la cuenta que administro y al momento de querer unirse al plan les aparece un mensaje de error

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Re: SE ELIMINARON AUTOMÁTICAMENTE LOS MIEMBROS DE MI PLAN FAMILIAR

Alfredo
Roadie

Hey @TeresaRodriguez, welcome to the community!

 

Right now, the community is supported in English, so I hope you don't mind me replying like this.

 

All members of the Premium for Family plan must live in the same physical address, as stated on the T&Cs. If they can't validate the address where you set up the account, they're removed from the plan and won't be able to join again.

 

If they don't live with you, they can still get the Regular Premium subscription here.

 

All the best.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

Re: SE ELIMINARON AUTOMÁTICAMENTE LOS MIEMBROS DE MI PLAN FAMILIAR

Maria_Antonieta
Newbie

But, why I have to pay a new account if I live in the same house? That is why I choose to take the familiar plan.

Re: SE ELIMINARON AUTOMÁTICAMENTE LOS MIEMBROS DE MI PLAN FAMILIAR

Alfredo
Roadie

I understand!

 

If you're living in the same physical address, I suggest reaching out to the Support team.

 

You can give them a shout via Twitter or Facebook. They'll take a closer look at the accounts to help you out.

 

All the best.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp
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