SOMEONE IS IN MY ACCOUNT

[putupau]

Plan

Free

Country

Spain 

Device

Computer

Operating System

Windows

Question or Issue

 Hello,

I've opened my spotify software in my pc and it says that somebody is using my account in spotify web (chrome), i've changed the password and logged out of all the devices but it keeps happening. I see that somebody is listening music in my account on some other device from chrome.

Please, how can I sort it out?

Thank you.

[Loxer]

Hi there, thanks for coming to the Spotify Community.

I’m sorry to hear you think someone else has gained access to your Spotify account. Please check out the FAQ page ”Someone else has gained access to my account” here for the next steps to take.

To contact support, please fill out the online contact form. If, for whatever reason you would prefer not to, or you cannot use the form, support can also be reached on twitter by reaching out to @SpotifyCares, or on Facebook by sending a message to the Spotify Cares Facebook page.
Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets they are currently handling.

Thanks!