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STUCK IN OFFLINE MODE ... HELP

STUCK IN OFFLINE MODE ... HELP

Hi 🙂

Ive had this problem for over a week...website shows no help to try contact spotify so this the next thing to try. My internet connection is fine as i can go on this website via my laptop but spotify just keeps saying not connected ive tried everything signing in and out, restarting laptop, shutting it down and starting up again, put it on offline mode then off. Its pretty poor im paying the £10 a month and can only access through my phone 😞 HELP! 

Gillian

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2 Replies

Try deleting the app and download again. All your playlists will still be there when you open up the new app and log back in. Not sure if this will work but worth a try as you won't load anything. Good luck!

Hey there 🙂

 

Have you tried performing a clean reinstallation of spotify?

This normally fixes any little problems you might have. 

Also, you need to ensure that nothing is prevent spotify from accessing the internet, so make sure it is added as an exception to any anti-virus or firewalls you have running. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

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