Said 30 day trial had been redeemed, signed me up for subscription

[robbiewoods05]

Hi, about a month ago I tried to get the free trial but said it had been used on my account. Then today, I received a bill for £9.99 from spotify. I had a look in my receipts, and it shows that I had a trial and it automatically renewed today. Is there a way to get a refund for this service that I don't want or need? 

[Taylor · Accepted solution]

Hi, and welcome to the community!

I suggest you submit an online contact form; and someone at Spotify (dependent on the circumstances) may be able to refund you and stop and recurring payments.

If you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.

Anthony 🙂