Same Facebook Account Different Spotify Account

[fernanhid]

Hey Guys!

I did this about three months ago so I don't remember what exactly hapenned but this is the situation now. I had a premium account for spotify with all my playlists before and now with the same facebook profile I have a brand new account that does not have the premium features and and I lost all my followers and my playlists. I found my old account but instead of having my name the profile has a long list of numbers. I want to have control of my old profile again with the premium features. Please let me know how I can do that.

Thank you!

Fernando 🙂

[Amarro]

Hello and welcome to the Spotify Community!

it seems like your account got merged by accident.
You should get in contact with the customer support by using this contact form or via Twitter @spotifycares.

When you receive the automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible and don't forget to check your Spam-Email's as well ;).
Spotify should answer you within the first 24 Hours.

If they don't reply to you, please write heare your Case Number so i'll lead this to the spotify team.

Have a nice day and thank you very much for you patience! 🙂