iPhone 6S+, desktop app
iOS 10, windows 7
My Question or Issue
Earlier this week I was logged out on my desktop and when I tried logging back in it didn't recognize my email. I tried recovering it but couldn't and figured that my acct might have been deleted when I didn't pay my sub fee (hulu also logged me out.) I started making a new account using my email address, just today made it premium. I'm not sure what happened but now spotify is acting like I have two accounts. If I use the web app or my iphone using my email to log in (or the username that appears on the settings screen) then the new account with zero playlists is loaded. I can also do this on my desktop but only if I use the username to log in. If I use the email the desktop version loads the old account with my old username and all the songs I saved to my library. I can also be logged on to each account simultaneously, and the desktop/web app will not recognize the iphone under "other devices" unless both players have the same username. Both accounts appear to be premium, but every time I go to Settings it seems to load the new one, so I'm not sure.
I'd like to know how to get rid of the superflous account without canceling my premium membership, if it's possible, to avoid any billing mixups, double charges etc., and it's obviously preferable that I don't delete the older one with all my info. At the very least I'd like to just be able to log on to my old account on my iphone.
Thanks for your time
Solved! Go to Solution.
Hey @tw9r5l6w5gc101i, and welcome to the community.
Hope you're doing great!
Sorry to hear that you're having this issue. I'd recommend contacting Spotify customer support as they can take a closer look.
You can contact support here.
Have a nice day! :)