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Same email used for 2 accounts

Same email used for 2 accounts

Hello,

First of all let me apologise for my poor english...

Like said in the subject I have to accounts : one free and one premium. The premium account is used on android devices across my family and the free account is no more used. The problem is when we try to log in through a browser on computer we can't pass the login form because we don't remember the pass. When we try to reset it we reset the pass of the free account (as it seems it's the same email used for both)

Can you help us ?

Thank you advance,

Greetings,

Julien

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2 Replies

MafeG

Hi @user-removed,

 

Thank you for posting in the Community, and welcome!

 

If you have two accounts created under the same email address, there are other ways you can access the free one to delete it. 

 

Have you tried using the Log in with Facebook option? If not, please give it a try. 

 

Also, if you know the username of the free account, you can reset your password using it instead of the email address. In this article you can find some steps to retrieve the username.

 

Let us know how this goes.

MafeGModerator
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julienleclercq1

Hello, Thank you for your response. I've removed the free account so that I could reset the pass of the premium one. Greetings, Julien.

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