Samsung Smart tv app going away?

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Samsung Smart tv app going away?

Kris17
Casual Listener
I just got notice that the app on my Samsung Smart tv is going away on Aug 31st. Is this true and why?
1 ACCEPTED SOLUTION
Solution!

seege
Newbie
Not really a solution there... spotify connect wpnt work with my tv without upgrading. Dissappointed. Time to end my subscription!

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58 Replies

AnnoyedUK
Casual Listener

So annoyed at this. Now I can't listen to Spotify in 2 rooms.  I've been a continuous premium customer for years.  No point having the subscription now. Why treat loyal customers like this??!!  Cancelling premium asap!!  😞

Steve57
Casual Listener

Hi everyone. As angry as i got with spotify I just went to th internet app on the tv and logged in to spotifys web browser and its actually great. So before everyone cancels spotify try this. 

jlc1362
Casual Listener
So you have to go to Web and login each time you want to use the service?

heatwaves
Casual Listener

Interesting.  I wonder how you were able to connect? Samsung tv blocks me from going to spotify's website.  That was the first workaround that I tried, but it didn't work for me.  The weird thing is that it's the only website that I've been unable to connect to through my tv.

Pawprint
Newbie

Unbelievable; after spending hours looking for solutions I discover this thread... 

So, has anybody found a app that will work with a older Samsung TV? Also, what are your favorite (services) choices to replace Spotify? 

Apple Music is growing fast; but also not supported on older (pre 2015... LOL) smart TVs. 

TIA: 

Long time Premium Family Spotify user

 

 

Samsung7series
Casual Listener

I took a little bit of the money I got back from the TV dealership after complaining about apps disappearing, and spent it on a Google Chromecast.

The Chromecast supports Spotify so I am yet again able to use my TV as a makeshift sound system in lieu of a good old stereo (although the Chromecast does need to be controlled by my smartphone i.e. a less flexible solution than having a native TV Spotify app).

Steve57
Casual Listener
Xbox one

jlc1362
Casual Listener

I agree with all the previous posts.  It is incredible that Spotify has decided to discontinue supporting paying custmers.  I have two homes all with Samsung TV's and really enjoyed Spotify. I have spent hours trying to find a work around so that I can continue using my Premium service.  At this point I give up and will  be canceling my service.

Kirandhawa
Casual Listener

One possible work around might be to use a Chromecast and the Spotify app on your laptop to cast to the TV. Chromecast appears under the devices menu on the phone/tablet app. 

 

I've been doing this for a while and it certainly a better experience than the Samsung app was. 

 

I have attached a screenshot from my mobile.

Screenshot_20170919-211412.png

CharlieGr
Casual Listener

I've been doing that... I've purchased a Chromecast 2 and works fine... but you shouldn't go shopping for a third party stuff when you have had a working app from Spotify/Samsung...

Leetatty
Newbie

This is honestly one of the most ridiculous things I've ever experienced. To be fair, having contacted Customer Care the folk there were rapid in their response but as suggested above, their rationale was that they're looking to improve the service and so have removed it from a significant number of users. It's simply not an acceptable answer. I was advised to use Spotify Connect to connect my phone to tv but to do so I need the app on the TV. Which is the problem. I'm just being sent round in circles and ultimately I suspect I'm being encouraged to invest in new technology to make this work. Which won't happen. If there's no reasonable solution in a week or so I'll cancel my subscription.

Yorgan75
Casual Listener

Since for some reason there is no option to delete a response i will just edit it to this: Smitty Werbenjagermanjensen...he was number one.

Yorgan75
Casual Listener

Try using the app on your blu ray player, ps3, ps4 or xbox one...

CharlieGr
Casual Listener

Spotify app terminated on blu-ray players older than 2016... 😒

wahinekiwi
Newbie

I too cannot believe Spotify would alienate so many paying Premium customers, notifying us mere days before removing the app, when I have been listening since 2013.  Like other users, I play a lot of music through my home Bose system and Spotify app on my Samsung TV.  This forces us to buy new gadgets or equipment.  Very uncool move.  I tried customer service and got 5 different answers from 5 different people (your question/complaint is received and replied to on some kind of rotation), so I got zero consistency on the answers.

 

Enhancing our experience, by taking away our service?  I don't think so. There are many choices for us as consumers, cancelling my subscription, Spotify..

heatwaves
Casual Listener

I got Spotify for the first time a month ago and was loving it!  Then the app disappeared from my TV and I had no idea what was going on.  I even reset my TV and spent the last hour troubleshooting.  I finally found this thread which explains everything.  Totally ridiculous since obviously my TV could support it before.  Needless to say, I'm cancelling Spotify and will find something else that I can get through my Samsung.

Steve57
Casual Listener

I have a 2 year old samsung smart tv lcd that cost thousands hooked up to a bose theatre system and we play music ALOT and now your saying my TV is outdated. Who are you to dictate the age of our tvs. Do you expect thousands of customers to buy new tvs so they can use your app. Your a joke spotify. Say goodbye to my family as customers and i call on all customers affected by this to delete spotify also. Absolutely disgusting 

 

darinhanks
Casual Listener

Not cool. I assumed this was Samsung's doing for some reason but it looks like the concensus is that the fault for this ridiculousness lies with Spotify. I've had my Spotify Premium for years and use it primarily with my home entertainment system - which is ce centered around my apparently ancient TV (two years old). The smart TV features, i.e. the ability to play spotify, was a major selling point when purchasing my tv. I mean, it's not like I'm asking them to support a MySpace app on my gameboy, the Spotify logo was on the freaking box! Not cool. Not cool. 

Tabbi68
Casual Listener

This is absolutely ridiculous. Who discontinues support on a platform less than two years old and calls it "Legacy". This is pure laziness on Spotify's part. At a time when there are a lot of great options for streaming music, you are forcing your PAYING CUSTOMERS' hands. This on top of recent news surrounding how unfair Spotify is to artists compared to other streaming services and I thing I am done with Spotify. Say goodbye to my Premium account, my husband's Premium account AND my daughter' Premium account. Thanks Spotify Team!

Tommbirch
Newbie

My solution is buy chromecast if you dont already have it and download the soundcast app to play from laptop/macbook

wwrigley
Casual Listener
I’m really interesting in hearing an official response from Spotify on this?

Perhaps Spotify could supply a Chromecast or similar for the people affected.
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