Hey,
Thanks for reaching out. We're sorry to hear you're having trouble!
We know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, let's try a quick reinstall. Just follow the steps here.
If you're still having trouble, could you let us know the exact version of Spotify and the exact version of the operating system that you're running?
We'll see what we can suggest!
