Saying I'm not a premium member but I am!

[ResaRox]

I just made my September payment but it's saying I'm a free member which I'm not I updated my phone and suddenly all my music is gone I don't remember my password so I used the link to enter my email to get my password and then it says it looks like I log in with fb which I don't, I did once but I made a log in with my email address but it won't allow me to get a link to change my password for my email address help me!!!

[Lord_peckham]

Yup me too, signed up for free thirty days of premium with cc details but still says I AMA free member! help

[Taylor]

Hi, and welcome to the community everyone!

Firstly, are you sure you're logging into the right account? If you subscribed with facebook, you need to login with an email, and if you subscribed with Spotify, you need to login with a username.

Also, try logging into the web player or on a mobile device to see if it registers you as premium there.

If you are logging into the right one but everythings disappeared (including your playlists etc.), then I suggest you submit an online contact form; and someone at Spotify should be able to restore everything for you.

If you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.

Anthony 🙂