Says Credit card about to expire after updating details

Reply

Says Credit card about to expire after updating details

114831985
Casual Listener

Device:

 Windows OS

Operating System Version:

 Win 7 Enterprise

Spotify Version:

 1.0.11.134.ga37df67b (Irrelevant)

Description:

On profile page i keep getting the message "Your credit card is about to expire, please update your details", even after updating the details with a new credit card that does not expire until 2019.

To reproduce:

Not relevant - simply go to my profile page and the error is there..

 

Workaround:

None? 

 

Additional information:

 

 

3 Replies

Re: Says Credit card about to expire after updating details

johnmagz
Newbie

so i don't know how to start  a new thread so maybe i can get some help here. i want to cancel my subscription bc im unemployed at the moment after moving to a diff state. if i cancel it now would i be able to keep all my info/preference/playlist if i subscribe again later?

Re: Says Credit card about to expire after updating details

Dreadlord
Community Legend

Hello @114831985,

 

I moved your topic to Help - Accounts & Subscriptions, as it is not an Ongoing issue.

Customer support agent is on the way to help you, so stay tunned!

 

@johnmagz, you can visit this link to cancel your subscription.

If this solved your issue - Mark it as a solution!
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Re: Says Credit card about to expire after updating details

Adam_B
Roadie

@114831985 Hey!

 

When you head to your Account page, can you see a secondary payment method?

 

If so, try removing it.

 

If not, someone from our email team will be able to solve this for you. 

 

Could you get in touch using this contact form?

We'll make sure the right folks are on hand :)

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