Says I'm offline and won't log in

[AmeliaHarper]

Plan

Free

Country

England

Device

Motorola 

Operating System

Android

My Question or Issue

My Spotify says that I am in offline despite being connected to the internet. There is no way to turn offline mode off and when I tried to remove it on the Website, it made no difference to the app. I logged out but now it is saying I'm offline when trying to log back in, even though that's not the case.

[A_Musicophile]

Hi @AmeliaHarper,

Please refer to this solution which was posted by a Spotify community moderator: https://community.spotify.com/t5/Desktop-Windows/I-have-full-internet-connection-but-it-says-I-m-off...

Hopefully this should help!

Best wishes,

A

[AmeliaHarper]

I can't even log into the app because it says I'm offline, therefore I cannot use this option. My problem at the moment is not being able to log in and being told I'm offline when connected to the Internet

[A_Musicophile]

If you're on social media, you could try reaching out to the SpotifyCares teams on Facebook or Twitter. They could have a look into this for you.