Sent family invite, accepted invite ,but wont let her log in

[osornios]

Hey @user-removed,

Each family member has to have a separate username and password. So the first step is to create new accounts for each new member (if they haven't already).

I suggest creating it with an email address (not the one used for Facebook, if possible), since they'll be able to pick a Spotify username / password. Using Facebook will not let you do that.

Each member will now have a Free account, so the next step is for them to join your Family plan through your account (You're the one who pays, so you'll be the Family Admin).

Send by yourself the link generated through INVITE MEMBER BY LINK, instead of letting the system send the mail.

Let them accept the invite logged in with their own username, and you'll be set. Each will be able to listen to music at the same time, and will have separate libraries, playlists and friends.

[FOZZIEBEAR6]

The banner says that my son is not in the same country but has created a G Mail account in the UK and is sitting next to me ?

[osornios]

Hey @FOZZIEBEAR6

Most of those problems come from a difference between the country shown through your IP address, and the one in profile.

First, check your IP address here.

After that, compare it to the country shown in your son's profile.

If he opened your account with Facebook, his country is tied to the country shown in his Facebook account, so he may need to change it there.

Hope it helps. 🙂

[FOZZIEBEAR6]

All our devices show an IP address as UK, all our devices show UK as home, but keeps coming up as not in the same country, on my sons phone, so l need some help to sort this out, if l cant get help l will cancel my subscription and go elsewhere

[osornios]

@FOZZIEBEAR6

You should fill out the contact form, and someone from Spotify will be happy to help you within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.