Session closed every time i acess my android

[jarripei]

Plan

Premium

Country

 Spain

Device

Iphone and Android

My Question or Issue

 Every time i access my android spotify, the session was closed and need to sign again. It appens some days ago.  Why spotify doesn't maintain my session open ?

[Billy-J]

Hey @jarripei, and welcome to the community. 

Hope you’re doing great!

Could you try a clean reinstall of the app? If that doesn’t help, please send me a screenshot of what you’re seeing (make sure to hide sensitive info when posting).

Keep me posted! 🙂

[jarripei]

I have tested but doesn't works. Always ask me to login session every time
i want to use Spotify.

[Billy-J]

Hey @jarripei.

Thanks for trying! Could you try signing in using a different computer or device, to see if the same thing happens on there? Also, do you get an option to stay signed in on the sign in page?

Keep me posted 🙂 

[jarripei]

It happens in diferent android devices with my account, the same account.

[Billy-J]

Hey, @jarripei.

No worries, if you make sure your music collection is stored in public playlists, you can visit your old account with your new account and grab all your songs from there. You’ll be able to visit your old account by putting the following string in the search bar:  spotify:user:username

Please remember to replace username with your own username. Also, If you want to use the same email address for your new account, you'll have to close your old account. You'll have 7 days to visit your old account and find your music there. You’ll also need to cancel your subscription on your old account, in case you have a Premium account.

I hope that helps! Have a nice day 🙂