Set device password - Link in e-mail doesn't work

[sonickaaaa]

Hi guys,

i'm trying to set password for my Spotify account as i'm registered through Facebook and want to use it on other device. When i request password reset on 'Set device password' page, i receive e-mail with the confirmation link but when i click on the link i get 'Oh no! Something has gone wrong! But don't be sad. You can try again a little bit later.' error page. Is it bug or am i doing something wrong? 

Thanks for help.

[Maxim]

Hey @sonickaaaa,

Can you try creating a device password (app password) here: https://www.facebook.com/settings?tab=security&section=per_app_passwords&view?

Let me know how it goes. 🙂

[Bergsac]

That worked for me.

[Dufi]

For me not 😞 ...how can I contact support for this issue? Cannot use my Premium the way I expected..

[Maxim]

Hey @Dufi,

Can you please try creating a device password at https://www.spotify.com/account/set-device-password/?

Also, why do you need a device password? 🙂

Let me know, thanks 🙂

[Dufi]

I am testing devices based on Raspberry Pi, for example Squeezebox,
RuneAudio, Volumio... Right now I am not able to test (and also use)
Spotify functionality.

[Dufi]

...and...of course, I did try to set up device password from my profile..but email link is sending me to "Oh no! Something has gone wrong! But don't be sad. You can try again a little bit later." error page.

[Maxim]

Please reach out to Spotify so that they can take a closer look at your issue 🙂 

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

[Dufi]

Thanks. Contacted support via FB. Solution in progress 😄

[paulwaff]

Had this problem:

Jay M

 at 17:08, Apr 2:

1. In your Facebook settings, select Security.

Jay M

 at 17:08, Apr 2:

2. Select App Passwords.

Jay M

 at 17:08, Apr 2:

3. Click Generate App Password.

Jay M

 at 17:08, Apr 2:

4. Enter your current Facebook password and click Submit.

Jay M

 at 17:08, Apr 2:

5. Enter Spotify, and Facebook will automatically generate a password for you.

Jay M

 at 17:09, Apr 2:

Try it now. Let me know how it goes 🙂

You

 at 17:11, Apr 2:

I'm in FB settings - security; I can see 'apps' but not seen App Passwords

Jay M

 at 17:11, Apr 2:

Ok, let me check on my end.

Jay M

 at 17:17, Apr 2:

Thanks for keeping up with me. Try clicking on Use two-factor authentication. You should be able to see App passwords below.

 This worked for me.

[awolfee]

tried this and it did not work for me. what do I use as the username? my facebook email address? I have been chatting with someone since 3:18 pm. It is now 4:48 pm and they still have not found a resolution to this issue