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Set device password process doesn't email link

Set device password process doesn't email link

 

Plan

Premium

Country

US

Device

Macbook Pro late 2018

Operating SYstem

 

My Question or Issue

Hi team,

I have a Facebook login on my Spotify account. I have tried numerous times to set a device password and I keep waiting to get the link to do the same, but I never receive it. I have checked my inbox, spam and trash folders but nothing for over a week. How long does Spotify take to send the link to set a device password? Or is that process broken?

Reply
3 Replies

Hey @12175257317, and welcome to the community.

Hope you’re doing great!

 

Could you try resetting your password here, using a different browser or incognito mode?

 

Let me know how this goes 🙂

Billy-JSpotify Star
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Note: I'm not a Spotify employee.

Hi, 

Tried this link but still no luck. It shows a notification that I’ll get an email, but I never do. Is there any other way to set a device password? 

Hey @12175257317.

 

I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this.

 

Have a nice day 🙂 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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