Showing offline when I’m not

[nmaybanks]

Plan

Premium

Country

UK

Device

(iPhone 6)

My Question or Issue

Spotify keeps not working whenever I am not using wi fi. Initially, it would not play any music when I was not on wi fi, even though the music was already downloaded. I also do have data if it had been needed. I then deleted the cache, reinstalled and restarted the phone - since then I can’t now log into Spotify as it just says I am offline. The username and password are correct as I can use them to log in on the Spotify website. Have tried reinstalling and restarting again, no luck. Any ideas what I can do to get it working normally again?

[A_Musicophile]

Hi @nmaybanks,

Thanks for coming to the community with this! That doesn't seem right! I'll refer you to this link where a Spotify user had a similar issue which seemed to be under investigation by a Spotify tech team at the time: https://community.spotify.com/t5/Accounts/Can-t-login-to-app-saying-quot-Offline-quot/td-p/4679351

Have a look at the solution and try out some of the suggested steps.

Hope this helps out!

Have a great day!

A