Shuffle Feature Not Turning Off

[laurenoel88]

Plan

Free

Country

USA

Device

Laptop

Operating System

Windows

My Question or Issue

I've used Spotify (free version) for many years (at least since 2018) and have always been able to play playlists in order without the shuffle feature on. I listen to Spotify all day everyday at work. I logged into Spotify last week and all of a sudden the shuffle was on. I attempted to turn it off and it said I had to upgrade to Premium.  I literally had been listening to the same playlist in order the day before while working. I had not closed out of Spotify, turned off my computer, or anything, but all of a sudden I have to get Premium to use a feature I have been using with my free account for years. Was there an upgrade I wasn't aware of?

[Dian]

Hey @laurenoel88,

Thanks for posting in the Community.

At Spotify we're constantly testing new implementations to better the user experience on our platform. Sometimes you may see a feature not being available for a short period of time and sometimes you may have access to a new feature, which is not available for all users.

Hope this clears things a bit,

Cheers!