Shuffle and Repeat buttons are not showing

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Shuffle and Repeat buttons are not showing

Vg141
Newbie

Plan

Free

Country

 India

Operating System

Android

 

My Question or Issue

 There is a hide song button instead of shuffle button. I've tried reinstalling.

Screenshot_20190304-222007.png
1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Shuffle and Repeat buttons are not showing

Moderator
Moderator

Hey folks,

 

Thanks for your patience as we looked into this.

 

We've spoken to the relevant teams, who have informed us that free Android users should not be seeing the repeat/shuffle in the Now Playing View, so this is expected behaviour. Instead, you should see the heart/ban icons.

 

Hope that clears things up! Let us know if you have any further questions.

PeterModerator
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8 Replies

Repeat and Shuffle not on Now playing interface

Neel_R
Newbie

Currently a free Spotify user and planning to get premium, but this one issue is very troublesome.

I'm using Spotify 8.4.94.817 on my Redmi 4X, on android 7

So I don't have the shuffle and loop/repeat buttons in my now playing interface for some reason and they don't pop up even upon tapping on the three dots in the top right. Is this a fault or an actual intended feature? If it's intended, it should be changed back to when we actually had shuffle and repeat rather than "favorite" and "hide song"

 

Screenshot_2019-03-03-23-55-49-254_com.spotify.music.png
IMG_20190303_235539.png
Screenshot_2019-03-03-23-55-55-023_com.spotify.music.png

Re: Shuffle button is not coming - Status changed to: Under investigation

Moderator
Moderator

Hey there everyone,

 

Thanks for reporting the Shuffle or Repeat button missing in the Now Playing View or in the menu when tapping on the 3-dot button on the upper right hand corner.

 

We've passed this on to the right teams and they'll be looking into this.

 

If the issue occurs for you, make sure to add your +VOTE so you can stay up to speed with any updates we have.

KaterinaModerator
Help others find this answer and click "Accept as Solution".
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"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain

Re: Shuffle and Repeat buttons are not showing

Moderator
Moderator

Hey there folks,

 

Just to confirm, could you let us know if the issue persists after reinstalling the app

 

If you're still having troubles, make sure to click the +VOTE button if you haven't already to stay updated. You can also leave a comment with your device and the version of Spotify you're currently rocking. 

 

Thanks!

KaterinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain

Re: Shuffle and Repeat buttons are not showing

viggyv
Casual Listener

Tried reinstalling and still doesn't appear. 

Tried playing songs from my own playlist time check if it appears. It doesn't.

So basically it's disappeared completely.

My friends iPhone has the repeat and shuffle buttons Still. Android is getting second hand treatment again.

Location: India

Plan: Free 

Re: Shuffle and Repeat buttons are not showing

Jemi
Spotify Legend

Hey @viggyv

 

Could you let us know your device model, OS, and Spotify version? We'll make sure to pass it on to the right team. 

 

Thanks! :)

JemiModerator
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Re: Shuffle and Repeat buttons are not showing

viggyv
Casual Listener

Device: OnePlus 6

OS: Oxygen OS (9.0.5) based on Android pie (9.0)

Location: India

Plan: Free

Spotify version: 8.5.3.716

If it's of any help the computer app on Windows has these buttons. 

@Jemi 

Re: Shuffle and Repeat buttons are not showing

mariarose19
Gig Goer

Also have that problem as well as nothing working today, yesterday and day before.  SOOOOO tired of these constant glitches. 

Solution!

Re: Shuffle and Repeat buttons are not showing

Moderator
Moderator

Hey folks,

 

Thanks for your patience as we looked into this.

 

We've spoken to the relevant teams, who have informed us that free Android users should not be seeing the repeat/shuffle in the Now Playing View, so this is expected behaviour. Instead, you should see the heart/ban icons.

 

Hope that clears things up! Let us know if you have any further questions.

PeterModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"It's my job to see the world and report back. It's my job to feel things fiercely.
And it's my job to be present." - Maggie Rogers
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