Announcements

Sign up not working. Not able to create new account for family member.

Solved!
Reply

Sign up not working. Not able to create new account for family member.

sorenbk
Casual Listener

Hi

Just signed up for spotify primium and Im not able to create a new account for a family member. When pressing the "sign up button" after filling all details the page just re-freshes and nothing happens. 

 

Have tried

- Multible browers

- Incognito mode

- New links from family page..

 

Any solutions?

Søren

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Sign up not working. Not able to create new account for family member.

sorenbk
Casual Listener

Hi All, 
Found a work-around. Created new accounts for my family members via iOS app. When the they had new account I re-send the "family premium link". Now log in via the newly created account and it works. 

So, it seems to be a problem if you want to create a new account via the "family premioum link". 

 

Søren

 

View solution in original post

4 Replies

Re: Sign up not working. Not able to create new account for family member.

OneByBoo
Rock Star 19
Rock Star 19

Hi there @sorenbk

thanks for reaching out !

 

Are you getting any sort of message or error upon trying ?

Which devices are you using for the process ? 

 

Waiting on your update.

Thanks for your cooperation 🙂

OneByBooRock Star 19
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Sign up not working. Not able to create new account for family member.

zwoody22
Newbie

Same problem here. Clicking to continue only un-checks the captcha box. No error message or anything. 

Solution!

Re: Sign up not working. Not able to create new account for family member.

sorenbk
Casual Listener

Hi All, 
Found a work-around. Created new accounts for my family members via iOS app. When the they had new account I re-send the "family premium link". Now log in via the newly created account and it works. 

So, it seems to be a problem if you want to create a new account via the "family premioum link". 

 

Søren

 

View solution in original post

Re: Sign up not working. Not able to create new account for family member.

sorenbk
Casual Listener
Thanks OneByBoo... See my resent comment. Found a work around.
SUGGESTED POSTS