Sign up page freezes

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Sign up page freezes

dialallama
Casual Listener

Paid for family subscription. Trying to sign up for daughter 1 - enter info on sign up page - spining icon appears over page and nothing else happens - eventually the captcha times out. 

It must be to do with her specific details (presumably her email) because it does the same on different computers, different browsers, and trying to sign up with the android app also causes an error. In addition tried to sign up daughter 2 and it worked straight away no probs. 

There is no account associated with her email when trying the "forgot email" link.

 

Is there a way to contact spotify direct - I have paid for a service and am not receiving it. The clock is ticking before I give up and go to amazon !!

4 Replies

Re: Sign up page freezes

sjf72
Newbie

I have EXACTLY the same problem. Did you manage to sort it out?

 

Re: Sign up page freezes

bennett79
Newbie

I have this issue - it seems like OP might still be waiting on the sign up page... can anyone answer this?

Re: Sign up page freezes

SocietyDweller
Newbie

Same for me. Tried different computers, different browsers, different operating systems, clearing the cache, incognito mode.

Attached is a screen shot after 2-3 minutes

2018-03-29_10-23-42.png

Re: Sign up page freezes

dialallama
Casual Listener
I'm my case I was trying to create an account for my daughter. The problem
appeared to be that she was too young for an account. However the sign up
process didnt say this it just froze. I had to phone up in order to find
out what the problem was.
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