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Signed out everywhere, reset password, still having account issues

Signed out everywhere, reset password, still having account issues

Plan

Premium (Family Plan)

Country

 United States & Grand Cayman

Device

Samsung Galaxy S7

Operating System

Android

 

My Question or Issue

 Starting today, I have had difficulties with Spotify as there are constant interruptions to my music and songs being switched to play salsa and merengue music.  I have logged out of all devices, as well as changed my password and this is still occurring.  Can you please look into this further?

Reply
2 Replies

What does it happen exactly? Where do these songs come from? I mean, for example, what does spotify tells you at the top of the screen on your phone (where there's usually written like "playing from playlist x", or "radio from album y")?

Could be someone else is using your spotify account. Check your connected divices under the options menu to find al the divices connected to your spotify account. 

 

This happened to my brother once..

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