Signed up for Spoitify Student, charged for Premium

[jvdraper]

Hello
I had signed up for the Discount for Students subscription and am still affiliated with my University. However, when I checked my bank account, I'm being charged for the full premium price. I then checked my account on the website and found that it is indeed set to Premium. I didn't change this.
What should I do about this?

[atom1989]

Hello!

I suggest you to contact customer support.

https://www.spotify.com/lv/about-us/contact/contact-spotify-anonymous/
or Twitter @SpotifyCares

If support replies you to check community for a solution or if you received your case number (#XXXXXXXX), please reply back even if there is "no reply" tag and tell that you still need help. If your inbox is empty please check spam.

Support usually replies within 24-48 hours.