Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Signed up for premium yesterday but still haven't received it

Signed up for premium yesterday but still haven't received it

Yesterday (Oct. 31) I tried signing up for the student version of premium with my usual email address.  I okay'd the transaction but it failed due to the server having issues with reading cards in general (it was a red filled in message sort of thing).  So, I didn't get premium at that time and thought maybe I needed to use my student email instead, thinking maybe the system needed an official email from the school to confirm I am a student.  Went through the same process and again, card reader issues (My card is active and had enough money in it; I checked my account statement then and there through online banking).  I even logged out and back in just to be sure there wasn't anything glitching out and that didn't seem to help.


Then today I check my bank account again and I see I am charged TWICE for student premium, which I still don't have or any confirmation of. No emails, which I assume are automated, showed up in either email accounts I have, nothing about Spotify premium confirmation or anything.  It gets weirder:  the transaction date is November 4th (Nov.1 the day I'm writing this).  


All I want is Spotify Premium without being charged twice!  SOS


1 Reply


Hey @KurtGil,


If you haven't received a receipt from Spotify via Email, it's very likely just a pending charge:


Can you try manually verifying yourself as a student on


Let me know how it goes!

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts