Signed up with Spotify Student Discount Premium...

[ke0ni]

SIgned up yesterday for Spotify Premium with student discount, and the charge has went through on my bank account of 5$ + tax. Im still labeled as Free status across all platforms (including the suscriptions tab on the website)...

Not sure how to go about fixing this 😞

also nothing in my spam or trash folder.

[kbrooksc]

Hi there! I recommend reaching out directly to Spotify Support. They can be reached through their Twitter Handle @SpotifyCares or through the online contact form.

If you submit the contact form instead of the Twitter Message, make sure to check your inbox and junk folder for an email from Spotify.

 
Cheers!

[ke0ni]

Thanks, i did reach out last night to the Spotify email service, but just havent gotten a response back. Im hoping I can get help soon as i was so excited to use this service..

[Yohanalucia16]

I'm having this same problem!! Let me know if they get back to you and fix this

[ke0ni]

bump because still a current issue 🙂

[kbrooksc]

did you check your spam or junk folder? 

[ke0ni]

I have checked both my Spam and Trash folder, as well as any other possible ones that are in my inbox.

[kbrooksc]

So...just to confirm, you followed these steps? : 

I upgraded to a Premium subscription, why am I on Free?

Have you upgraded to Premium, but can’t make use of any Premium features? Don’t fear! Here are a few things you can try:

- Log out and back into your account again.

- Reinstall the Spotify app, following these steps.

Why?
Occasionally it’s necessary to force a sync of info between your device and our account information system.

Still didn’t work?
If you’re still showing as Free, you might have another account with us that has been upgraded to Premium instead.

If you feel this could be the case, you can reach out to us on Twitter @SpotifyCares, or email us via our contact form.

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[aisha-amin]

SAME PROBLEM HELP

[kbrooksc]

Hey @aisha-amin!

Did you follow those steps above?

[Jmarie0605]

I'm having the same issue