Signing in

[hello267]

I have been trying to use the free service of Spotify but for some reason it is not possible for me to sign in anymore.
after I sight out it was for some reason impossible to sign in again.

the app tells me that either the email address or the password are incorrect
after changing my password - it was still not possible for me to sign in via the app
I have already tried this procedure numerous times

please leave some instructions what to do or that might be the problem!
thx 😉

[adriank1410]

If it tells your email/password is wrong it's definitely the case. Doublecheck that. Also make sure you don't have caps lock turned on.

[Riddekah]

Make sure you type the email adress correct and the password if you 100 procent sure that you typed it correct I would recomend you use facebook to log in 😉

[OviiiOne]

Hey @hello267, welcome to the Spotify community!

If you're sure that you're entering the right credentials try logging in through www.spotify.com

If you can log in I'll suggest a reinstall (https://support.spotify.com/learn-more/faq/#!/article/reinstallation-of-spotify/) of the app, then try logging in through the app again.